Terms & Conditions

Legend Kebab & Grill

Effective Date: 7 August 2026
Version: 1.0

1. About Us

These Terms and Conditions apply when you access or use the Legend Kebab & Grill website, mobile website, online ordering service, or any related application or service (together, the "Platform").

We are:

Legend Kebab & Grill
Golden Grill, 1 Coronation Buildings, Ham Road, Worthing, BN11 2NN
BN11 2NN
United Kingdom

Email: [email protected]
Telephone: 07482947947

Legend Kebab & Grill is responsible for preparing and supplying the food and fulfilling orders placed through the Platform.

2. BiteLink's Role

The Platform and online ordering technology are provided by BiteLink on behalf of Legend Kebab & Grill.

BiteLink provides the technology used to display menus, accept and manage online orders, process certain information, and support the operation of the Platform.

Unless clearly stated otherwise, the contract for the sale and supply of food is between you and Legend Kebab & Grill.

Legend Kebab & Grill is responsible for:

• Food preparation and quality
• Product availability
• Allergens and dietary information
• Order acceptance
• Delivery and collection
• Missing or incorrect items
• Refunds and complaints relating to an order

If you have any questions regarding your order, please contact Legend Kebab & Grill using the contact details provided above.

3. Acceptance of These Terms

By creating an account, placing an order or using the Platform, you confirm that you have read, understood and agree to these Terms and Conditions.

If you do not agree with these Terms, you must not use the Platform.

We may update these Terms from time to time. The latest version will always be available on the Platform and will include the updated effective date.

4. Eligibility & Customer Accounts

You must provide accurate, complete and up-to-date information when creating an account or placing an order.

You are responsible for:

• Keeping your login details secure
• Maintaining accurate account information
• Providing a correct delivery address and contact number
• All activity carried out using your account

You must not create an account using false information or impersonate another individual.

We may suspend or close accounts where reasonably necessary, including where there is:

• Fraud or suspected fraud
• Account misuse
• Repeated abuse of promotions or refunds
• False or malicious claims
• Threatening or abusive behaviour
• Unauthorised use of another person's payment method
• A breach of these Terms

5. Menu Information & Product Availability

We make reasonable efforts to ensure menu descriptions, prices, product information and availability are accurate.

However:

• Product images are for illustration only
• The appearance of food may vary
• Ingredients and recipes may change
• Products may become unavailable
• Availability is not guaranteed until your order has been accepted

If an item becomes unavailable after your order is placed, we may offer a suitable alternative or arrange an appropriate refund.

6. Placing an Order

To place an order you will normally:

1. Select your products
2. Review your basket
3. Choose delivery or collection
4. Enter your contact information
5. Review your order
6. Submit your order

You are responsible for ensuring your order details are correct before submission.

An automated acknowledgement simply confirms we have received your order request. It does not mean your order has been accepted.

7. Order Acceptance, Rejection & Cancellation

Your order is accepted when we confirm it has been accepted for preparation.

We may reject or cancel an order for reasons including:

• Items unavailable
• Pricing errors
• Restaurant closure
• Outside delivery area
• Failed payment authorisation
• Technical issues
• Suspected fraud
• Operational or safety concerns

If payment has already been taken, any approved refund will be processed to the original payment method.

8. Prices, Charges & Promotions

All prices are displayed in Pounds Sterling (£) and include VAT where applicable unless stated otherwise.

Additional charges may include:

• Delivery charges
• Service fees
• Small order charges
• Minimum order requirements

Promotional offers and voucher codes may:

• Have expiry dates
• Require a minimum spend
• Only apply to selected products
• Be withdrawn or changed without notice where permitted by law

9. Payment

We accept the payment methods displayed during checkout.

Online payments are securely processed by authorised third-party payment providers.

We do not store your full payment card details.

By placing an order you confirm:

• You are authorised to use the payment method
• Your payment information is accurate
• Sufficient funds are available

If payment cannot be authorised your order may not be accepted.

10. Delivery

Delivery Areas

Delivery is only available within the delivery areas shown on the Platform.

Delivery Times

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Traffic
• Weather
• High order volumes
• Vehicle issues
• Events outside our reasonable control

Your Responsibilities

• Provide an accurate delivery address
• Provide a working telephone number
• Be available to receive the order
• Provide safe access for delivery

11. Collection Orders

Collection times are estimates only.

Please check your order before leaving where reasonably possible.

You may be asked to provide your order number or proof of purchase.

12. Order Changes & Cancellations

Please contact us as soon as possible if you wish to change or cancel an order.

Once food preparation has begun, changes or cancellations may not be possible.

13. Allergies & Dietary Requirements

If you have any food allergies or dietary requirements, please contact us directly before placing your order.

Although we take reasonable care, we cannot guarantee any product is completely free from allergens due to shared preparation environments.

14. Food Quality & Order Issues

If there is a problem with your order, please contact us as soon as possible.

We may request:

• Your order number
• Photographs of the issue
• Further information to investigate

Where appropriate we may offer:

• A replacement
• Redelivery
• A partial refund
• A full refund

15. Refunds

Refund requests are assessed on a case-by-case basis.

Approved refunds will normally be returned to the original payment method.

This does not affect your statutory rights.

16. Customer Conduct

You must not:

• Threaten or abuse staff
• Submit fraudulent claims
• Misuse promotions
• Use the Platform unlawfully
• Attempt unauthorised access

17. Payment Disputes & Chargebacks

If you believe a payment has been taken incorrectly, please contact us before raising a payment dispute.

Where necessary we may provide relevant information to payment providers to investigate disputes.

18. Platform Availability

While we aim to provide uninterrupted access, the Platform may occasionally be unavailable due to maintenance or technical issues.

19. Acceptable Use

You must not:

• Upload malicious software
• Attempt to compromise security
• Copy or reproduce Platform content without permission
• Use automated systems without authorisation

20. Intellectual Property

All content on the Platform, including software, branding, logos, graphics and text, is owned by or licensed to Legend Kebab & Grill, BiteLink or their licensors.

21. Privacy & Cookies

Your personal information is processed in accordance with our Privacy Policy and Cookie Policy.

22. Third-Party Services

The Platform may use third-party services including payment providers, analytics, map services and social login providers.

These services may have their own terms and privacy policies.

23. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded

Nothing in these Terms affects your statutory rights.

24. Events Outside Our Control

We will not be responsible for delays caused by events outside our reasonable control including severe weather, power outages, internet failures, government restrictions or major supply disruptions.

25. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on the Platform.

26. Contact & Complaints

If you have any questions or complaints, please contact:

Legend Kebab & Grill
Email: [email protected]
Telephone: 07482947947
Address: Golden Grill, 1 Coronation Buildings, Ham Road, Worthing, BN11 2NN

27. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law provides otherwise.